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Three Quick Answers

Before Any Payout: Mond Casino Account Verification

From the moment you open an account, a licensed casino has to confirm who you are; Mond Casino usually needs 31 hours once your files arrive.

Start The Check
Six Lines

See The Basics Before You Upload

By your first payout request, six short lines cover who checks, why, and how long.

  1. 1

    Who checks

    Mond Casino Limited

  2. 2

    Licence held

    Malta Gaming Authority, MGA/B2C/612/2020

  3. 3

    How long

    31 hours

  4. 4

    When required

    At the latest before the first withdrawal

  5. 5

    Questions go to

    [email protected]

  6. 6

    Age checked

    18+

First-Try Clearance

Send Each File Where It Belongs

Ten minutes before you open the documents page, read this order once.

  1. 1

    Your First Log-In

    By the time you log in, the request waits in your profile with a list of what is missing. Open the documents area and read it first.

  2. 2

    A Thumb Over The Number

    Pick your photo ID, scan the whole card in colour and keep all four corners in frame. Glare or a thumb over the number sends it back.

  3. 3

    Same Address As Sign-Up?

    Next comes proof of address, and it must carry the same name and address you gave at sign-up. A near match is the usual reason for a retry.

  4. 4

    Matching Name, Quicker Payout

    Before the first cash-out, add a screenshot or statement for the card, wallet or bank account you registered, so the name on it matches your profile.

  5. 5

    How Long Is The Wait?

    The clock starts when the last file lands, and 31 hours is the usual turn. Watch your inbox in case the team asks for one more item.

Three Key Papers

The Papers That Get Your Money Moving

On the upload screen, most players wonder if a bill counts; here is what each paper must prove.

Photo ID

DocumentConfirmsCopy Must Show
ConfirmsYour full name and face
Copy Must ShowAll four corners, in colour

Proof of address

DocumentConfirmsCopy Must Show
ConfirmsWhere you live now
Copy Must ShowName, full address, recent date

Payment method confirmation

DocumentConfirmsCopy Must Show
ConfirmsThe account you paid from
Copy Must ShowYour name and the last digits

Photo ID

DocumentConfirmsCopy Must Show
ConfirmsThe ID belongs to you
Copy Must ShowFace and ID in one frame
Faster Approval

Your File Landed Back With Us

The Stale Bank Statement
At the moment of review, a statement dated months back is refused because it no longer shows where you live now. Pull a recent statement from your bank's app Check the date before you upload it
Half A Card, Full Refusal
On opening the file, a cut-off edge hides part of the number, so the checker cannot confirm the document belongs to you. Retake the photo with every edge inside the frame Block glare from a lamp or window
The Expiry You Missed
At upload, a passport past its end date cannot prove who you are today, so the file stops there. Renew first, then send the new page Send both sides of the current document
Smoother Payouts

Source Of Funds Checks

At some point, a licensed operator has to ask where the money came from, and our Malta Gaming Authority licence, number MGA/B2C/612/2020, makes that question compulsory. It is routine for every player, never a sign that you did something wrong.
What May Be Requested
Once the check begins, the right paper from this list usually settles it.
  • Bank statements covering recent months
  • Payslips from your employer
  • A tax notice from this year
  • Paperwork from a property sale
  • Pension or benefit records
The Pending Withdrawal

Know When The Check Lands

A Payment Out Of Pattern

The moment a payment sits far above your usual pattern, we ask for the source of those funds before the money moves on.

Whose Name Is On It?

At the point you switch to a method we have not seen, the name on it has to match your account, so we ask for confirmation.

A Payout Without Holds

On your first cash-out, the licence requires a completed identity check before any money leaves, so the request arrives with that payout.

Waiting On A Payout

Answers That Get Your Payout Moving

How long does the verification take once I send my documents?
+
Around 31 hours is the usual turnaround at Mond Casino. A clear photo set with matching details moves faster, while a blurred corner or a name that does not match adds a round trip. Send to [email protected] if you want the status.
Why is the casino asking where my money comes from?
+
It is a routine duty that comes with the Malta Gaming Authority licence, not a sign that anyone suspects you. Money laundering rules apply to every player, so a source of funds check is asked of regulars and newcomers alike. Your answers are handled as part of your file.
What happens if my document gets refused?
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A refusal is almost always about the picture, not the person. You will be told which item failed, and you send that one again with all edges visible and no glare. There is no fee and no penalty for a second attempt.
Do I have to be checked before I can withdraw?
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Yes. The licence requires identity checks to be complete at the latest before your first payout leaves the account. That is why a withdrawal can sit waiting while a review runs. Keep your photo ID, proof of address and payment method confirmation ready in advance.
Will I need to send the same papers again in six months?
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Usually not, once a document has been accepted. Fresh proof can be requested if the one on file has expired, or if your address or payment details change. In that case you would hear from the verification team directly at [email protected].