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Five account tools

Set limits before play, not after a loss at Mond Casino

Play here only from 18, and every account carries deposit limits, loss limits, session time limits, self-exclusion and reality checks.

Set a limit now
Before you play

The essentials of responsible gambling here

Useful when you open an account and want the key facts in one place.

ItemDetail
Minimum age18+
Licence heldMGA/B2C/612/2020
National registerBetStop
Helpline1800 858 858
Limit questions[email protected]
Account tools

Open your account and choose your limits

Before your first session

A deposit limit caps how much you can add to the account in a day, week or month; switch it on before your first session rather than after a costly night.

Losing more than planned

A loss limit stops the money you lose from passing a figure you decide in advance; it suits anyone who wants a clear floor on a session or a month.

When evenings stretch

A session time limit closes off play when the clock reaches the time you allow; set it when you know an evening can stretch past what you intended.

Need a full break?

Self-exclusion locks you out of the account for a period you choose; pick it once you have decided that stopping, not slowing down, is the answer.

Playing past the clock

Reality checks pause play to show time spent and money used; switch them on if you tend to play without watching the clock.

Setting it up

Setting a limit in five steps

Reassurance for anyone unsure where the controls sit or how long it takes.

  1. 1

    Logged in and ready

    Log in with your email address and password, then open the settings area of your profile; check that you are in the live account, not a demo view.

  2. 2

    Where are the controls?

    Look for the responsible gambling heading inside settings, where the limit and exclusion options sit together rather than under payments.

  3. 3

    The tool that fits

    Choose deposit, loss or session time, depending on what you want to hold back; one tool does not replace another, so pick the one that fits your worry.

  4. 4

    Amount and span

    Give the figure and the span it covers, such as a day, a week or a month; a shorter span tightens the control, a longer one suits steady budgeting.

  5. 5

    Does it show now?

    Confirm the change, then reopen your profile and check that the new figure appears; if it does not show, contact support before you play again.

Decide now

When the session has to end

Step away for a few days
A pause in your casino account stops play for a span you choose, from hours up to days, and it is opened from the same control as your session time limit. Your balance and history stay where they are; access is what closes.
Gain a clean break
Self-exclusion in the account closes your access for a long stretch that you set, and it holds: it cannot be undone early, so choose the length with care. You start it in the settings, and the account stays shut to play until it runs out.
Cover from BetStop
Alongside the account settings sits BetStop, the national register run by the Australian Government through ACMA. Signing up online covers at least three months and can last for life. Licensed wagering providers must then bar you from betting and from opening an account. betstop.gov.au
Three safeguards

Age checks and family support

Check the birth date
Date of birth sits in the registration form, and play stays closed to anyone under 18. Your photo ID and address proof are checked before the first withdrawal leaves.
A quieter family screen
Screen-time settings on a shared phone or laptop can hide gambling sites. Placing them on every device in the house takes minutes and closes a door left open.
Support without blame
A calm talk about money and mood, with no blame, often opens more than a lecture. Relatives and friends can call the National Gambling Helpline at any hour for free guidance.
Seven signals

Signs that the fun has drained out

Nothing dramatic has to happen before you act. Catching the pattern while it is still small gives you room to set a limit or take a pause, which is the first step and the cheapest one.
What to watch for
Read these against your own last few months, honestly and without scoring yourself.
  • Chasing a loss with a bigger deposit
  • Spending money set aside for bills
  • Playing longer than you planned, again
  • Hiding your sessions from people close to you
  • Borrowing to keep the account topped up
  • Feeling flat or short-tempered away from the screen
  • Telling yourself one more session will fix it
Free help

Before the debt grows, not after

After this block you will know three free services in Australia and the hours each one keeps.

  1. 1

    National Gambling Helpline

    Free, confidential counselling for you or a relative by chat, email or phone, at any hour, with self-help tools and a directory of local services. 1800 858 858 gamblinghelponline.org.au

  2. 2

    Gamblers Anonymous Australia

    Peer meetings run by people who gamble, for people who gamble and for the relatives who live with it, in groups across the country. gaaustralia.org.au

  3. 3

    National Debt Helpline

    Free financial counselling for gambling debt, weekdays from 9:30 to 16:30, for the person who plays and for whoever shares the bills at home. ndh.org.au

Limits and support

Clarity on limits and exclusion

How do I shut my account permanently?
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Send a message to the support email address listed on this page and say you want the account closed rather than paused. Support will confirm in writing once access is gone.
Why do I have to prove I am over 18?
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Accounts here are for adults of 18 and over, so the date of birth on your ID is checked before play starts. Nobody younger can hold one, and a false date closes the account.
What happens to my account during a time-out?
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A pause freezes play and deposits for the span you pick while your balance and history stay put. Once that span runs out, the account opens again and play is possible.
What happens if I want to end a self-exclusion early?
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A self-exclusion runs for the full period you selected, and nobody can cut it short. Pick a length that matches what you need, because the account stays shut until the last day.
How do I lower a deposit cap once it is running?
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Every cap you set stays visible in the limits area of your account, and each one can be edited in that same place. Choose the field you want and set a new figure.
Does closing my account here also stop me at other casinos?
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No. An exclusion inside this account covers this site alone. A block across other licensed operators comes only from BetStop, the national register run by the Australian Government, which you join separately.